Global Operations Management

Focuses on how the global enterprise manages the goods and services value transformation process in a manner that is aligned with corporate goals and business strategy. A value-based management approach emphasizes the relationships between activities for product/process design, sourcing, production, delivery, and support using an integrated strategic planning and performance measurement framework.

Selected Coursework

Case Study #1: Best Practices for Change Management and Collaboration

Case Study #2: The Use of Collaboration Management Tools to Implement a Customer Journey Map

Case Study #3: How Business Process Management is Used for Implementing a Customer Journey Map

Case Study #4: Marketing Attribution Analysis

Term Paper Outline

Term Paper: Marketing Attribution Analysis

San Francisco Travel Final Presentation